Shipping policy

Shipping Policy

Last updated: 04 November 2025

At Mocke Paddling, we aim to get your gear to you as quickly and safely as possible. This Shipping Policy outlines how we process, ship, and deliver your orders.


 

1. Processing Time

• Orders are processed within 1–2 business days after payment is received.
• Orders placed on weekends, or public holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been dispatched.

 

2. International Shipping

• We offer international shipping to select countries.
• Delivery times vary depending on destination and customs processing. Delivery times vary between 7-10 working days, but this can vary greatly depending on the country and shipping delays.
• Any import duties, taxes, or customs fees are the responsibility of the customer.
• If your country is not listed at checkout, please contact us at shop@mockepaddling.com for a custom shipping quote if shipping is available.

 

3. Order Tracking

• Once your order has been dispatched, you’ll receive a tracking number via email.
• You can track your parcel online using the link provided in your confirmation email.

 

4. Shipping Delays

While we always strive for prompt delivery, delays can occasionally occur due to:

• Courier or logistical issues
• Extreme weather conditions
• Customs inspections (for international orders)

Mocke Paddling cannot be held responsible for delays outside of our control, but we’ll do everything possible to assist and keep you informed.


 

5. Incorrect or Undeliverable Addresses

Please double-check your delivery information before confirming your order.

• If an incorrect address is provided, additional shipping fees may apply for re-delivery.
• If a package is returned to us due to an undeliverable address, we’ll contact you to arrange reshipment.

 

6. Damaged or Lost Parcels

If your order arrives damaged or does not arrive within the expected timeframe:

• Please notify us within 7 days of delivery (or expected delivery) at shop@mockepaddling.com
• We’ll work with the courier to investigate and resolve the issue as quickly as possible.

 

7. Contact Us

For any questions about shipping or your order, please contact us at:
📧 shop@mockepaddling.com
📞 +27 21 782 4311