RETURNS:

• If you wish to return the item/s you have bought, the return will need to be done within 15 days from purchase.
• Before you begin the shipping process, please email us first to let us know the reason for the return. You can email us on shop@mockepaddling.com
• You will be responsible for shipping the item/s back to the the sender (this includes all logistics as well as costs)
• The item/s cannot be used and should remain in its original packaging with all labels still intact
• Once we receive the item/s, we will issue a refund. Please send us your banking details in your initial email for the refund process.

 

DEFECTIVE ITEMS:

• Should the item/s you bought be defective, please pop us an email on shop@mockepaddling.com letting us know of the defective item/s
• We will arrange the shipping on our account, and will check when would be convenient for the courier to collect the item/s
• We will either arrange a refund or a brand new item to replace the defective item

 

EXCHANGES:

• If you wish to exchange the item/s you have bought, the exchange will need to be done within 15 days from purchase.
• Before you begin the shipping process, please email us first to let us know the reason for the exchange. You can email us on shop@mockepaddling.com
• You will be responsible for shipping the item/s back to the the sender (this includes all logistics as well as costs) as well as the shipping costs for us to send the new item to you
• The item/s cannot be used and should remain in its original packaging with all labels still intact
• Once we receive the item/s, we will arrange the shipping of the new item to you . 
• Should we not have stock of the item you are wanting, you will be given the option of a refund or we will send you the item as soon as we have stock