Detailed description of goods and/or services
MOCKE OCEAN GEAR (PTY LTD), trading as MOCKE PADDLING, is a business in the PADDLING, KAYAK, WATER AND OUTDOOR SPORTS industry that markets paddling equipment, accessories and apparel.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email with postal tracking number where applicable. Deliveries are procured by way of the South African Postal agency unless otherwise specified by the client.
Return and Refunds policy
The provision of goods and services by  MOCKE PADDLING is subject to availability.  In cases of unavailability, MOCKE PADDLING will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 15% administration fee.  While we make every effort to ensure that goods are delivered without any damages, once goods leave MOCKE PADDLING premises then MOCKE PADDLING, it’s employees and associates can no longer be responsible for the state and well being of the goods.  The client accepts full responsibility of the goods purchased once the goods have been dispatched.  If a refund is sought MOCKE PADDLING will refund products that weren’t bought on sale or promotion and once they have been returned in the same state as sold.  Used products will not be refunded.
Customer privacy policy
MOCKE PADDLING shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the MOCKE PADDLING bank account, the details of which will be provided on request and available on our website.
Credit card acquiring and security
Credit card transactions will be acquired for MOCKE PADDLING via Paygate. No credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by MOCKE PADDLING separately from card details which are entered by the client on Paygate’s secure site.  For more detail on Paygate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).
Responsibility
MOCKE PADDLING takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and MOCKE PADDLING chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO BOX 22253, Fish Hoek, 7975, Cape Town, South Africa.
Variation
MOCKE PADDLING may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by MOCKE OCEAN GEAR (PTY LTD) based in South Africa trading as MOCKE PADDLING and with registration number 2009/012547/07.